Privacy Policy

Information we collect

When you open an account we ask for your full name, date of birth, residential address, email address, telephone number and preferred currency. This set is the minimum required to establish who you are and whether you may lawfully hold an account.

During verification we request supporting documents: a government-issued photo identity document, a recent proof of address such as a utility bill or bank statement, and evidence of ownership for the payment instrument you intend to use.

Technical information is recorded automatically. This includes IP address, approximate location derived from it, device type, operating system, browser fingerprint, referring page and timestamps for each session.

We also retain gameplay and financial records — deposits, withdrawals, bets placed, bonus activity — together with the content of live chat conversations, emails and any call recordings made with prior notice.

Why we process it

The primary purpose is contractual: we cannot register an account, process a payment or settle a wager without the details above. Processing here rests on the necessity of performing our agreement with you.

A second purpose is legal compliance. Our Curacao eGaming licence, along with anti-money-laundering and counter-terrorism financing obligations, requires identity verification, transaction monitoring and the reporting of certain activity to competent authorities.

A third purpose is our legitimate interest in preventing fraud, detecting duplicate or bonus-abusing accounts, securing the platform against intrusion and identifying behaviour that may indicate gambling harm.

Marketing is separate and consent-based. If you opt in, we may send promotional emails or SMS messages about tournaments and bonuses; you can withdraw that consent at any moment without affecting the rest of your account.

Disclosure to third parties

Fair Go Casino does not sell personal information. Disclosure is limited to parties who need the data to deliver a specific function on our behalf.

These include payment processors and acquiring banks, identity verification providers, game studios supplying content on our platform, cloud hosting and email delivery providers, and external analytics services operating on aggregated data.

Every processor is bound by written agreement to use the information solely for the instructed purpose, to apply appropriate security measures and to delete or return the data when the engagement ends.

We may also disclose information where compelled by a regulator, court order or law enforcement request, or where disclosure is necessary to establish or defend a legal claim.

Security and storage periods

Data in transit is encrypted with TLS. Stored credentials are hashed and salted, and access to production systems is restricted to named personnel operating under multi-factor authentication with logged activity.

Financial and verification records are kept for a minimum of five years after your final transaction, as licensing and anti-money-laundering rules require. Self-exclusion records are retained for the exclusion term and afterwards, since deleting them would allow the exclusion to be circumvented.

Marketing preferences are held until you change them. Server logs and analytics data are retained on a shorter cycle, typically no more than twenty-four months.

No transmission over the internet is entirely risk-free. Should a breach occur that is likely to affect your rights, we will notify you and the relevant supervisory authority within the timeframes the law prescribes.

Your rights and cookies

Subject to local law, you may request a copy of the personal information we hold, ask for inaccurate details to be corrected, object to processing based on legitimate interests, or request erasure where no retention obligation applies. Australian residents may also complain to the Office of the Australian Information Commissioner.

Requests should come from the email address registered to the account, and we may ask for identity confirmation before releasing anything. We aim to respond within thirty days.

Our site uses cookies that are strictly necessary for login and session integrity, along with optional analytics and preference cookies. Optional categories can be declined through the consent banner or cleared later in your browser settings, though disabling necessary cookies will prevent the account area from functioning.